MK APPS | Custom T-Shirt Printing & Design Your Own T-shirt Online

We encourage you to carefully read our return and refund policy to ensure a smooth shopping experience. Please note that your legal rights as a consumer are not affected by this policy.

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Made-to-Order Policy

All our products are made to order, ensuring that each item is uniquely crafted for you. Once your order is confirmed and production begins, we cannot make changes to your order.

Important Notice

We highly recommend reviewing all details carefully before confirming your order. This includes checking size, color, fabric choice, and any customization options.

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Refund Eligibility

We offer refunds only under the following circumstances:

Incorrect color delivered (different from the color ordered).
Incorrect size delivered (does not match the size you selected).

Important Note

Refunds are not available for items that are not defective or incorrect as per the above criteria. This includes:

Change of mind after ordering
Fit issues when the correct size was delivered
Color preference change after receiving the item
Minor variations in fabric texture or shade

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Customer Responsibility

It is the customer's responsibility to carefully ensure the correct size, color, and product details are selected before completing the purchase.

Order Verification

Before finalizing your purchase, please double-check:

Selected size matches your measurements
Chosen color is as desired
All customization options are correctly specified
Shipping address is accurate and complete

We are unable to provide refunds or exchanges for incorrect orders placed due to customer error.

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Return Conditions

For a refund to be processed, the item must meet all of the following conditions:

Returned in its original, unused, and undamaged condition
Inside its original packaging with all tags and labels intact
Must not show any signs of wear, washing, or alteration
All original accessories and documentation included

Items Not Eligible for Return

We cannot accept returns for items that have been:

Worn, washed, or altered in any way
Used for photoshoots or events
Damaged due to improper care or handling
Returned without original packaging

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Refund Process

Once we receive and inspect your returned item, here's what happens:

Item received at our warehouse

Quality inspection (1-2 business days)

Refund approval and processing

Funds credited to your account

Processing Time

Once the returned item arrives at our warehouse and is inspected, a refund will be issued through Stripe and will be credited to your bank account. The average processing time for a refund is 7 to 10 business days from when we receive the returned item.

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Consumer Rights

Nothing in this policy affects your statutory rights as a consumer. If you are entitled to a refund, exchange, or repair under applicable laws, such rights are not waived by this policy.

This includes your rights under consumer protection laws that may grant you additional rights for faulty goods or services, such as:

Goods being of satisfactory quality
Goods being fit for purpose
Goods matching their description

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Policy Updates

We reserve the right to update or modify this policy at any time. Please review this page regularly to stay informed of any changes. Any updates will be effective immediately upon posting.

Continued use of our services after any policy changes constitutes acceptance of those changes.

Need Help or Have Questions?

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us. Our customer support team is here to assist you.

Contact Customer Support

Email: customer_service@mkapps.uk

Response Time: 24-48 hours during business days

We value your business and appreciate your understanding of our policies. Thank you for choosing us for your custom clothing needs.

Return and Refund Policy