Frequently Asked Questions

Ordering is simple! Browse our collection, select your desired T-shirt or hoodie, choose your size and color, and add it to your cart. When you're ready, proceed to checkout where you'll enter your shipping details and choose your payment method.

All our items are made-to-order, so please review your order carefully before completing your purchase.

We accept all major payment methods for your convenience:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay

All payments are processed securely through our payment gateway. We do not store your payment information on our servers.

Because all our items are made-to-order, we begin production shortly after your order is placed. You can request modifications or cancellation within 2 hours of placing your order by contacting us immediately at customer_service@mkapps.uk.

After this window, we cannot guarantee changes as production may have already begun.

Your payment method is authorized and charged immediately when you place your order. This allows us to begin the production process for your custom-made item without delay.

As all items are made-to-order, please allow:

• Production Time: 3-5 business days
• UK Shipping: 2-3 business days (Royal Mail)
• International Shipping: 7-14 business days

You will receive a shipping confirmation with tracking information once your order is dispatched.

Important Notice for International Customers: Please contact us at customer_service@mkapps.uk before placing your order if you are ordering from outside the United Kingdom. This is necessary because:

• Shipping costs vary significantly between different countries
• We need to provide you with accurate shipping quotes for your specific location
• We may need to arrange special shipping methods for certain destinations

Customer Responsibility for Additional Charges: Please be aware that as the customer, you are solely responsible for:

• All customs duties, taxes, and import fees charged by your country
• Any additional charges that occur after your order leaves our warehouse
• Any delays or issues caused by customs clearance in your country

These additional charges are not included in our shipping costs and will be payable by you directly to the shipping carrier or customs authorities in your country.

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

You can also track your order by logging into your account on our website (if you created one) or by contacting our customer service team with your order number.

For UK deliveries, Royal Mail will typically leave a card with instructions on how to collect your package from your local delivery office or arrange redelivery.

For international deliveries, the procedure varies by country and carrier. Your tracking information will provide specific details for your location.

We recommend checking our detailed Size Guide for accurate measurements. The guide includes:

• How to measure yourself correctly
• Complete size charts for T-shirts and hoodies
• Fit advice and recommendations
• Comparison to standard sizes

If you're between sizes, we generally recommend sizing up for a more comfortable fit.

Our items follow standard UK sizing. We offer a regular fit that's true to size for most customers.

However, we always recommend checking the specific measurements in our size guide, as individual preferences for fit can vary. Some customers prefer a more relaxed fit and may choose to size up.

Our 100% cotton items may experience minimal shrinkage (approximately 3-5%) after the first wash if not cared for properly.

To minimize shrinkage:

1. Wash in cold or lukewarm water (not hot)
2. Tumble dry on low heat or air dry
3. Avoid excessive heat when ironing

Following these care instructions will help maintain the size and quality of your garment.

Due to the made-to-order nature of our products, we have a specific returns policy. We accept returns only for:

• Incorrect items received (different from what was ordered)
• Faulty or defective items

We do not accept returns for change of mind, incorrect size selection by the customer, or color preferences.

For complete details, please see our full Return & Refund Policy.

If you believe your item qualifies for a return under our policy:

1. Contact us within 14 days of receipt at customer_service@mkapps.uk
2. Include your order number and reason for return
3. Provide photos if there's a defect or incorrect item
4. Wait for our approval and return instructions

Important: Do not send items back without contacting us first, as unauthorized returns cannot be processed.

Once we receive and inspect your return, refunds are typically processed within 7-10 business days.

The refund will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider, but it's usually 3-5 additional business days.

We're sorry if this has happened! Please contact us immediately at customer_service@mkapps.uk with:

• Your order number
• Photos of the damaged/incorrect item
• A description of the issue

We will arrange for a replacement or refund as appropriate, and cover any return shipping costs in these cases.